WhatsApp Business Reply Templates

Q: Can I save quick replies on standard WhatsApp?

Standard WhatsApp doesn't have a built-in 'Quick Replies' feature like WhatsApp Business. However, you can use the Draftly AI Chrome extension to access your saved custom templates and get AI-suggested responses directly in WhatsApp Web.

Running a business on WhatsApp? These ready-to-use reply templates help you respond faster to customers, handle inquiries professionally, and save hours every week.

🛒 Order & Inquiry Responses

Product Inquiry

Hi! Thanks for reaching out. Yes, this item is available in stock. Would you like me to share more details or pricing? 😊

Order Confirmation

Your order has been confirmed! 🎉 Order ID: #12345. Expected delivery: 3-5 business days. I'll share the tracking details once shipped.

Order Shipped

Great news! Your order has been dispatched. 📦 Tracking ID: ABC123. You can track it here: [tracking link]. Let me know if you have any questions!

💬 Customer Service Replies

Handling a Complaint

I'm really sorry to hear about this issue. Can you please share your order ID? I'll look into it right away and get back to you with a solution.

Processing Refund

I've initiated the refund for your order. The amount will be credited to your account within 5-7 business days. Apologies for the inconvenience caused.

Thank You Message

Thank you so much for your order! 🙏 We hope you love it. Feel free to reach out if you need anything. Would really appreciate a review if you get a chance!

📅 Appointment & Booking Replies

Confirming Appointment

Your appointment is confirmed for [date] at [time]. Please arrive 10 minutes early. Reply to this message if you need to reschedule.

Appointment Reminder

Hi! Just a reminder about your appointment tomorrow at [time]. Looking forward to seeing you! Let me know if anything changes.

💡 Best Practices for Business WhatsApp

✅ Respond within 1 hour – Fast responses increase conversion rates significantly.
✅ Use the customer's name – Personalization builds trust.
✅ Include next steps – Tell customers what happens next.
✅ Keep a friendly tone – WhatsApp is informal. Match the platform.
✅ Use emojis sparingly – One or two is professional; more can look unprofessional.

❓ Frequently Asked Questions

How do I set up auto-replies on WhatsApp Business?+

You can set up auto-replies in the WhatsApp Business app by going to Settings > Business Tools > Away Message or Greeting Message. You can configure them to send automatically when customers message you for the first time or outside of business hours.

What is a good greeting message for WhatsApp Business?+

A good greeting message is warm, professional, and sets expectations. For example: "Hi! Welcome to [Business Name]. How can we help you today? We typically reply within 1 hour during business hours."

Can I save quick replies on standard WhatsApp?+

Standard WhatsApp doesn't have a built-in "Quick Replies" feature like WhatsApp Business. However, you can use the Draftly AI Chrome extension to access your saved custom templates and get AI-suggested responses directly in WhatsApp Web.

✨ Respond to Customers Faster

Draftly AI generates professional business replies inside WhatsApp Web. Save time on repetitive responses and focus on growing your business.

Add Draftly AI to Chrome – Free