WhatsApp Business Greeting Messages – Welcome Templates for Customers
First impressions matter. These 10 WhatsApp business greeting templates help you welcome new customers, respond to enquiries, and set the right tone — professionally and warmly. Copy any message and customise it for your business.
👋 New Customer Welcome
General Welcome
Welcome to [Business Name]! 👋 Thank you for reaching out. I'm [Your Name] and I'm happy to help you today. Could you please tell me what you're looking for? I'll get back to you shortly! 😊
Professional & Formal
Hello! Thank you for contacting [Business Name]. We're glad you reached out. Kindly share your requirement and our team will assist you promptly. Our working hours are [time] to [time], Monday to Saturday. 🙏
Retail / Shop
Hi! Welcome to [Shop Name] 🛍️ We offer [products/services]. Please let us know what you're looking for and we'll share options and prices. You can also browse our catalogue: [link if available]. Happy to help!
📋 Responding to Enquiry
Enquiry Acknowledgement
Thank you for your enquiry about [product/service]! We'd love to help. Could you share a few more details — like your [budget/size/timeline/location]? This will help us give you the most accurate information. 🙏
Service Business Enquiry
Hello! Thanks for reaching out about [service]. To provide you with the best solution, I'd need to know a bit more about your requirements. Could you share [specific details needed]? I'll send you a personalised proposal shortly! 😊
🎉 Festive / Season Greetings
Festive Greeting for Customers
Wishing you and your family a Happy [Festival]! 🎉 As a thank you for your support, we're offering [offer/discount] this week. Feel free to reach out for your orders — we're here to serve you! 🙏 — Team [Business Name]
New Year Business Greeting
Happy New Year! 🥳 Wishing you a year filled with success, health, and happiness. Thank you for your continued trust in [Business Name]. We look forward to serving you even better this year. Do reach out anytime! 🙏
⏰ WhatsApp Business Auto Greeting
WhatsApp Business App Greeting
👋 Welcome to [Business Name]! We've received your message and will respond shortly. Our team is available [days] from [time] to [time]. For urgent matters, call us at [number]. We appreciate your patience! 🙏
After Hours Auto Greeting
Hi! Thank you for reaching out to [Business Name]. We're currently offline but will respond to your message on the next business day. Our hours are [days], [time] to [time]. For urgent help, email us at [email]. We appreciate your patience!
New Launch / Grand Opening
🎉 We're thrilled to announce the launch of [Business/Product Name]! We specialize in [what you offer]. As a founding customer, you get [special offer/discount]. We'd love to serve you — please share your requirement and we'll get started! 🚀
❓ Frequently Asked Questions
How do I set a greeting message on WhatsApp Business? +
In WhatsApp Business app: Settings → Business Tools → Greeting Message. Enable it and write your message. It auto-sends to customers who message you for the first time or after 14 days of inactivity — perfect for capturing new leads.
What should a WhatsApp business greeting message say? +
Include: (1) a warm welcome with your business name, (2) acknowledgement that you received their message, (3) your working hours or response time, and (4) an invitation to share their requirement. An emoji or two makes it feel less robotic.
What's the difference between a greeting and an away message on WhatsApp Business? +
A Greeting Message is sent to new contacts or those who haven't messaged in 14+ days. An Away Message is sent when customers message outside your set business hours. Both can be configured in WhatsApp Business under Settings → Business Tools.
✨ AI-Powered Replies for Every Customer Message
After the greeting, Draftly AI takes over — reading your conversation and suggesting 3 relevant, professional replies inside WhatsApp Web. Convert enquiries to customers faster than ever.